6ELA Compliance Procedure 

6ELA Compliance Procedure 

COMPLAINTS PROCEDURE

Making a Complaint

Complaints may be submitted by the contact form

Process

Stage 1

• Complaint acknowledged within 3 business days.

Stage 2

• Investigation conducted by management.

Stage 3

• Written response provided within 14 business days where reasonably possible.

Escalation

• Where a complainant remains dissatisfied, the matter may be escalated to senior management for further review.
  

Contact us any time